FREQUENTLY ASKED QUESTION

97750 for assessment (SafetyNet): Physical performance test or measurement with a written report.

97112 – for rehabilitation. Neuromuscular reeducation.

0770T modifier code. This is a new category III code that lets insurers know you used VR for that particular intervention. Some private insurers provide increased reimbursement for this code, but the main use of the code is to inform insurers that advanced tech is being used so that an eventual reimbursement for the use of VR can be landed

Yes. Call for details.

The full UprightVR™ – SafetyNet™ bundle comes with everything you need to complete our full assessment.

Yes, in fact, fees are discounted if paid in advance.

Yes. UprightVR has a partnership with Americorp, enabling short or long term financing options. Call for details.

Yes. Tax Code 709 provides a significant tax break for the purchase of capital equipment for small and mid-sized companies.

Yes. Patients or residents who are non-ambulatory or who suffer from advanced dementia should not be tested, but may benefit in certain rehabilitation modules.

Independent living patients who are ambulatory. Post concussion athletes.

Please ensure a minimum testing area of 5×5 feet for safety. Patients must be safely spotted during the assessment. A gait belt is provided with the system to help with spotting.

Clinicians need to establish the level of impairment of their patients and then determine what games and what setting should be chosen, including the level, the duration, and the distractors to be used. Many games are effective while seated, so starting your patient on the easiest levels while seated is usually a safe starting point.

UprightVR provides full clinical and technical email and phone support.

Upgrades are automatic when the system is running on the cloud.

You can use the Forgot Password link on the v3.uprightvr.com login webpage to request a password reset.

What is OPT? One-time password or pass code. Ensure you have selected the “Send OTP Code”; and you should receive an OTP code in your chosen method. If OTP continues to fail, please contact technical support.

All additional user accounts should be confirmed through your UprightVR Representative. UprightVR asks that all users given an account in your organization be trained in the use of the device.
Account sharing is explicitly forbidden to protect patient privacy and data integrity. Accounts found sharing login credentials may be shut down or locked to avoid HIPAA violations.

A clinician or health care provider with experience or training in guarding against falls should run the assessments.

Patients can be tested anywhere. You only need standing room with approximately 6 foot radius for safety.

Set up for SafetyNet or RecoVR takes less than 2 minutes.

The full assessment is a series of eight 20-second trials. Implementation takes about 10 minutes including set-up, review of results, and patient engagement.

Each game can last from 30 seconds to 2 ½ minutes, but games are progressive so the patient can continue playing at the same level, with the same parameters, or can advance under the guidance of their clinician.

While logged into your User profile, any patient you have tested can be accessed under “Reports”. The Patient Report can either viewed in the portal or downloaded as a PDF. These can be uploaded to any CRM.

For VRSIB – No. The algorithms within SafetyNet have been calibrated with the foam pads provided. They have a required size and density.

For RecoVR – Yes. If using a foam pad to make the RecoVR rehab games more challenging, any foam pad can be used.

Yes, but the tension on the support harness should allow full, unconstrained movement and only provide fall prevention.

The headset will typically last 3 hours. There is a charge indicator within the headset. Do not begin a new assessment with less than 15% charge.

Using a wall-socket to recharge is typically fastest, however a computer with USB socket can be used. This can take up 2 hours to fully recharge, so keeping the headset plugged in between uses is a good method to maintain battery charge longer.

YES for assessments.

NO for Rehab modules.

Seniors embrace the use of VR technology. Motion sickness and dizziness are rarely reported, but when they are, our rehab games are specifically designed to help reduce these symptoms through targeted rehab sessions.

Two of the eight conditions within the test are challenging, but not typically stressful. Each condition only lasts 20 seconds so if the test is too intense, patients can simply be instructed to close their eyes, making sure to mark that condition as a Fall or a Skip.

Yes. Seniors self-assess their symptoms of dizziness, nausea, and headache after each game, and are given automated instructions to stop or decrease the difficulty-level of the games based on their symptoms. It is advisable to carefully monitor their progress and symptoms.
The UprightVR solution provides the most scientifically accurate method for identifying and quantifying balance deficits. It is an ultra-portable system that can be performed anywhere. Contact UprightVR for comparison to specific alternative technologies.

YES. We include a list of publications and studies on the assessments on this website. Validation and IRB studies have been completed on seniors, veterans, athletes, Parkinson’s patients, audiology and vestibular patients, concussed patients and others in clinics, laboratory, and community settings. These results have been published in peer-reviewed journals and invited for presentation at conferences.

The system is an FDA registered Class II, 510(k) exempt medical device.

The RecoVR™ modules are gamified versions of existing and well-established therapies. Decades of clinical evidence support these methods in practice, including evidence that gamification of rehab can increase engagement, compliance, and outcomes.

97750 for assessment (SafetyNet): Physical performance test or measurement with a written report.

97112 – for rehabilitation. Neuromuscular reeducation.

0770T modifier code. This is a new category III code that lets insurers know you used VR for that particular intervention. Some private insurers provide increased reimbursement for this code, but the main use of the code is to inform insurers that advanced tech is being used so that an eventual reimbursement for the use of VR can be landed

Yes. Call for details.

Yes. Additional RecoVR systems are strongly recommended particularly for Senior Living communities.

The full UprightVR – SafetyNet bundle comes with everything you need to complete our full assessment. *Please ensure a minimum testing area of 5×5 feet for safety!

Yes, in fact, fees are discounted if paid in advance.

Yes. UprightVR has a partnership with Americorp, enabling short or long term financing options. Call for details.

Yes. Tax Code 709 provides a significant tax break for the purchase of capital equipment for small and mid-sized companies.

Yes. Patients or residents who are non-ambulatory or who suffer from advanced dementia should not be tested, but may benefit in certain rehabilitation modules.

IL patients who are ambulatory. Post concussion athletes.

Patients must be safely spotted during the assessment. A gait belt is provided with the system.

Clinicians need to establish the level of impairment of their patients and then determine what games and what setting should be chosen, including the level, the duration, and the distractors to be used. Many games are effective while seated, so starting your patient on the easiest levels while seated is usually a safe starting point.

Keep the VR Headset worn on the head or cover the small sensor between the eyes. Try not to allow the headset to fall asleep during data transfers or mid-trials.

Ensure the headset is connected to the internet and that the SafetyNet-V3 application located in the App Library is open.

Ensure you have chosen a headset from the headset drop-down menu at the top right of the dashboard display.

Recenter the scene, by pressing and holding the Home button on the controller for 3 seconds. Note that tapping the Home button too quickly will pop up a menu to exit the APP; if this occurs, tap the Home button once more to close that menu.

This can happen if a network connection was severed, or a test was ended prematurely without finalizing the test. In these situations, it is best to log out of the v3.uprightvr.com website and use the Home button to Quit and reopen SafetyNet-V3 to prevent any problems.

Yes for the assessment, but since the VR display in the headset is very high resolution, the view on the laptop will be a bit herky-jerky.

No for the RecoVR games unless you set up the screen cast feature on a smartphone or smart TV.

UprightVR provides full clinical and technical email and phone support.

Upgrades are automatic when the system is running on the cloud.

You can use the Forgot Password forum on the v3.uprightvr.com website to request a password reset.

Ensure you have selected the “Send OTP Code”; and you should receive an OTP code in your chosen method. If OTP continues to fail, please contact technical support.

All additional user accounts should be confirmed through your UprightVR Representative. UprightVR asks that all users given an account in your organization be trained in usage of the device and trained.

Account sharing is explicitly forbidden. Accounts found sharing login credentials may be shut down or locked to protect patient privacy and data integrity.

A clinician or health care provider with experience or training in guarding against falls should run the assessments.

Patients can be tested anywhere. You only need standing room with approximately 6 foot radius for safety.

Set up for SafetyNet or RecoVR takes less than 2 minutes.

The full assessment is a series of eight 20-second trials. Implementation takes about 10 minutes including set-up, review of results, and patient engagement.

Each game can last from 30 seconds to 2 ½ minutes, but games are progressive so the patient can continue playing at the same level, with the same parameters, or can advance under the guidance of their clinician.

While logged into your User profile, any patient you have tested can be accessed under “Reports”. The Patient Report can either viewed in the portal or downloaded as a PDF. These can be uploaded to any CRM.

For VRSIB – No. The algorithms within SafetyNet have been calibrated with the foam pads provided. They have a required size and density.

For RecoVR – Yes. If using a foam pad to make the RecoVR rehab games more challenging, any foam pad can be used.

Yes, but the tension on the support harness should allow full, unconstrained movement and only provide fall prevention.

The headset will typically last 3 hours. There is a charge indicator within the headset. Do not begin a new assessment with less than 15% charge.

Using a wall-socket to recharge is typically fastest, however a computer with USB socket can be used. This can take up 2 hours to fully recharge, so keeping the headset plugged in between uses is a good method to maintain battery charge longer.

YES for assessments.

NO for Rehab modules.

Seniors have embraced the use of VR technology with rare instances of resistance. Motion sickness and dizziness are rarely reported, but when they are, our rehab games are specifically designed to help reduce these symptoms through targeted rehab sessions.

Two of the eight conditions within the test are challenging, but not typically stressful. Each condition only lasts 20 seconds so if the test is too intense, patients can simply be instructed to close their eyes, making sure to mark that condition as a Fall or a Skip.


Yes, but it is advisable to carefully monitor their progress and symptom.. Seniors self-assess their symptoms of dizziness, nausea, and headache after each game, and are instructed to stop or decrease the difficulty-level of the games if symptoms worsen.

The UprightVR solution provides the most scientifically accurate method for identifying and quantifying balance deficits. It is also the only system with gamified rehabilitation modules that target those specific deficits. It is an ultra-portable system that can be performed anywhere. Contact UprightVR for comparison to specific alternative technologies.

YES. We include a list of publications and studies on the assessments on this website. Validation and IRB studies have been completed on seniors, veterans, athletes, Parkinson’s patients, audiology and vestibular patients, concussed patients and others in clinics, laboratory, and community settings. These results have been published in peer-reviewed journals and invited for presentation at conferences.

The system is an FDA registered Class II, 510(k) exempt medical device.

The RecoVR modules are gamified versions of existing and well-established therapies. There are decades of clinical evidence supports these methods in practice, including evidence that gamification of rehab can increase engagement, compliance, and outcomes.

Quick answers to questions you may have.

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